As we take fraud very seriously we do everything we can to protect our customers. When disputing a transaction we thoroughly investigate each reported transaction in order to obtain sufficient evidence to make an informed decision.
Articles in this section
- What do we accept to verify your ID?
- My card payment has been declined?
- What is a Pre - Authorisation?
- What is an offline transaction?
- Will I be paid interest on the funds that are paid into my Pockit account?
- How do I make a complaint?
- What do I do if the ATM does not dispense my money?
- My account has been debited and my product has not arrived.
- What is a chargeback?
- Why has my chargeback been declined?