There are three different types of chargebacks, they are as follows:
- ATM Non-Dispense - If the ATM does not dispense your money when you request a withdrawal from your account, we need to allow 10 days for the ATM to reverse the money back into your account. After the 10 days if the money is not back in your account we will raise a dispute with the ATM provider. This process can take up to 90 days to be completed and we will get in touch with you once this has been resolved.
- Unauthorised Transactions - If you have transactions that you do not recognise please contact us with a list of the transactions you do not recognise and our chargeback department will investigate this for you.
- Goods and services not received - If you have bought a product online and not received it or it has arrived and does not fit the description, please contact us. When you contact us please have as much information about the product you bought and proof you have tried to contact the merchant we can then dispute this on your behalf. This process can be lengthy as we are disputing the transaction directly for you and we will contact you once it's been resolved.