If money has been debited but you haven't received your goods please contact our Customer Services team on: 020 3322 9170 from Mon-Fri 9:00 - 18:00 or send us an email at: firstname.lastname@example.org. Please have as much information to hand as possible.
Articles in this section
- How can I refer a friend?
- What does Pockit accept to verify my ID?
- My card payment has been declined
- What do I do if the ATM does not dispense my money?
- My account has been debited and my product has not arrived
- What is a pre-authorisation?
- What is an offline transaction?
- Will I be paid interest on the funds that are paid into my Pockit account?
- How do I make a complaint?
- What is a chargeback?