Simple Limit Account are issued to customers whose identity and address could not be automatically verified. There may be several reasons for this, such as a recent change of address.
A Lower Limit account looks and works just like a Full Limit account. The key difference is that the amount of money you can pay into the account is restricted to a lower level and depositing via Debit Card is not permitted.
It is simple and FREE to upgrade your card and receive the full benefits of the Pockit account.
- Just log into your Pockit account online and follow the instructions to provide proof of your identity and address. We will do our best to verify your details and, if successful, your account will be upgraded within 48 hours.
- You will be able to keep your Pockit card and customer reference number and we will adjust the limits on your account.
Please note that we cannot guarantee that your account will be upgraded. If you do not hear from us within 48 hours, please contact us at firstname.lastname@example.org
Documents required for upgrade:
To verify your ID, we can accept the below documents:
- Valid passport
- Valid photo card driving licence (full or provisional)
- National Identity card
- Firearms certificate or shotgun licence
- Identity card issued by the Electoral Office for Northern Ireland
For proof of address we can accept the below documents:
- Valid full UK driving licence
- Recent (within the last 3 months) evidence of entitlement to a state or local authority-funded benefit (including housing benefit and council tax benefit), tax credit, pension, educational or other grants.
- Instrument of a court appointment.
- Current (within the last 3 months) council tax demand letter, or statement.
- Current bank statements, or credit/debit card statements (within the last 3 months), issued by a regulated financial sector firm in the UK, EU or an equivalent jurisdiction (but not ones printed off the internet).
- Utility bills (within the last 3 months) (but not ones printed off the internet).
Documents can be photographed (in colour). They must be in good condition, clear to read and show the full page of the document.