A pre-authorisation occurs when you make a transaction and the funds are placed on hold in your account until the merchant charges the account. If you cancel the payment, the funds will be reversed back on to your card. This can also occur when you are making a deposit, for example when booking a hotel they may pre-authorise an amount on your card in case of damages. In this situation, you will need to ask the merchant to send an email to email@example.com advising that they are not going to take the payment. If you can't get the merchant to contact us, these usually expire in 14 days.
Articles in this section
- How can I refer a friend?
- What does Pockit accept to verify my ID?
- My card payment has been declined
- What do I do if the ATM does not dispense my money?
- My account has been debited and my product has not arrived
- What is a pre-authorisation?
- What is an offline transaction?
- Will I be paid interest on the funds that are paid into my Pockit account?
- How do I make a complaint?
- What is a chargeback?